1. These Terms and Conditions

1.1. These website terms of sale (“Supply Terms”) set out the basis on which we supply our products to you via our website (our “Site”).

1.2. When you buy something from our Site, you demonstrate that you accept these Supply Terms and that you agree to abide by them.

1.3. Please take some time and read these Supply Terms carefully before you place your order. You will find out who we are, how we provide products to you, how we can change or end our contract with you, what to do if there is a problem and lots of other important information.

1.4. If for any reason you do not agree to these Supply Terms, you must not purchase products from our Site.

2. Information About Us

2.1. Our Site is owned and operated by 3Beam Ltd (“CutKilo”, “we”, “us” or “our”). We are a company incorporated in England and Wales under company number 15916920. Our registered office address is: 86 Harley Street, London, W1G 7HP.

3Beam Ltd is registered with the Care Quality Commission (CQC) to carry on regulated healthcare activities in England.
CQC Provider ID: 1-8533112029.

2.2. You can contact us using the following email address: info@cutkilo.com.

2.3. Our pharmacy’s registered details are:

Primed Pharmacy®
(operated by Certus Healthcare Ltd trading as Primed Pharmacy®)
Website: https://www.primedpharmacy.com/

Registered with the General Pharmaceutical Council (“GPhC”)

Pharmacy GPhC Registration Number: 1039469
Pharmacy Address: 40–42 Main Road, Denholme, Bradford, BD13 4BL, England

Superintendent Pharmacist: Shahid Mahmood
(GPhC Registration Number: 2048573)

Company Registered Office: Trust House, Ground Floor, St James Business Park, 5 New August Street, Bradford, BD1 5LL
Company Registration Number: 07918454

2.4. The clinicians we engage are registered in the United Kingdom with the General Pharmaceutical Council and each hold accredited pharmacist independent prescriber qualifications. The clinicians are trained in providing remote consultations and issuing prescription medicine online. The clinicians are individually responsible for the prescriptions they issue.

2.5. If we need to contact you for any reason we will do so by phone, email or post to the number or address that you provided in your order. When we say “writing” or “written” in these Supply Terms, this includes emails.

3. How We May Use Your Personal Information

3.1. When you submit an order you will need to provide us with information about yourself. We use the information: for prescription only medicines, to review your medical information (e.g. your personal medical details (age, weight, blood pressure information) and the information submitted in the online medical questionnaire) and to allow our clinicians to confirm whether the ordered treatment is deemed clinically appropriate; to supply the products to you (e.g. your delivery address); to process your payment for the products (e.g. your billing address and credit card details, for which we store only the last four digits of your payment card); and if you agreed to this when ordering, to give you information about similar products that you might like – you can stop receiving this information at any time by contacting us.

3.2. Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By purchasing products from our Site, you consent to such processing and you warrant that all data provided by you is accurate.

4. Our Contract with You and the Online Consultation Process

4.1. After you have placed your order we will message you to confirm that we have received your order.

Prescription Only Medicines

4.2. Please note that prescription only medicine treatment is provided following monthly clinical review and approval (see Section 5 below).

4.3. For prescription only medicines, if a relevant treatment is deemed clinically appropriate, the clinicians will review and determine whether or not to approve your recommended treatment plan. We’ll send you another message to confirm we have accepted your recommended treatment plan if one of our clinicians has assessed your medical information, confirmed that the treatment is clinically appropriate and has issued your prescription to the pharmacy. If we confirm that we have issued your prescription to the pharmacy and accepted your order, a contract will come into existence between us and yourself. At this point we will also give you an order number. We will not take payment for prescription only medicines until we have accepted your recommended treatment plan.

4.4. We send prescriptions electronically and securely to the pharmacy, where they dispense and dispatch the product on the same day or the next working day.

4.5. If the clinician requires further information, you will receive a message. The order will not be processed until you have replied to the clinician’s message. This must be within 10 days of placing your order. If you fail to reply within this timeframe your order will be declined and you will not be charged.

4.6. Treatment plans presented on the website are indicative only and prescription medication plans are subject to clinical determination. Indications regarding potential treatment plan progression are not legally binding terms of this agreement. Should a particular medicinal product or course of treatment become, in the opinion of our clinician, clinically unsuitable (whether as a result of a change in your clinical presentation, health, tolerance of medication or for any other reason), dispensing of that medicinal product will be discontinued and we will work with you to find an appropriate ongoing course of treatment.

4.8. If we are unable to accept your order, we will let you know and you will be refunded in full to the same payment card.

4.9. Refunds may take up to 10 working days to appear in your bank account.

4.10. Products are delivered within the UK only.

4.11. Your transaction may be subject to SCA (secure customer authentication).

5. Monthly Clinical Review Process (Prescription Only Medicines)

5.1. On placing your first order for a prescription only medicine, treatment is issued following clinical assessment and approval by a clinician.

5.2. This service is not a subscription and there is no automatic recurring charge.

5.3. At the end of each month you will be sent a clinical check-in form to complete.

5.4. The clinician will review your progress and agree next steps with you, which may include continuing treatment, adjusting dosage, or stopping treatment.

5.5. If further treatment is clinically approved, a new prescription will be issued, a new pen supplied, and an invoice sent to you by email for payment.

5.6. No further medication will be supplied unless the monthly check-in is completed and clinical approval is granted.

6. Our Service

6.1. The images on our Site are for illustrative purposes only. Your product may vary slightly from the Site images.

6.2. All products shown on our Site are subject to availability.

6.3. On receiving your order, and before using any product, you should carefully read any information which accompanies the product (including but not limited to the patient dispensing label, the patient information leaflet and/or manufacturer’s guidelines) and you acknowledge and agree that you will only use the product in accordance with such information. Any failure to follow such information is at your own risk.

6.4. You should stop taking the medication and seek immediate advice from a doctor or other health care practitioner if you experience any significant side effects before re-starting the medication.

6.5. Please note that we may de-blister certain medicines from their original packaging and supply them to you using our own packaging. This is with the intention to aid your medication compliance, adherence and general ability to take the medication easily and conveniently. You acknowledge that due to this process the shelf life of medicines may be reduced and you agree that you will not take any medicine beyond its stated expiry date.

6.6. We may offer you a specially formulated preparation, which our clinical team believes will be the most effective way to treat your condition. As such, it is classed as an unlicensed special treatment and produced under strict EU GMP standards.

7. Your Rights to Make Changes

7.1. If you want to make any changes to your order please get in touch. If the change you have asked for is possible we will let you know about any changes we need to make to the price of the order, the timing of delivery or anything else which is different as a result of the change. We will also check whether you want to go ahead with the order on this basis. If we cannot make the change or you are not happy with the consequences of making the change, you may want to end the contract (see Paragraph 9).

8. How We Will Provide the Service

8.1. Our delivery charges are set out on the Site.

8.2. During the order process we will let you know when we will provide the products to you or we will contact you with an estimated delivery date.

8.3. You agree that a signature will not be required on receipt of delivery and that you are happy for medicines to be posted through the letter box at the delivery address. You confirm that there are no animals or young children at the delivery address.

8.4. If our supply of the products to you is delayed by any event that is outside our control then we will let you know as soon as we can but we are not responsible for delays that are outside our control.

Late Delivery

8.5. If we miss the delivery deadline then you can treat the contract for sale of the product as at an end if either:
(a) we have refused to deliver the products; or
(b) you told us, before we accepted your order, that delivery before the delivery deadline was essential.

8.6. If you do not wish to treat the contract as terminated, or do not have the right to do so under Paragraph 8.5, you can set a new, reasonable deadline for delivery.

8.7. If you do decide to treat the contract as at an end under Paragraph 8.5 you can cancel your order or reject products that have been delivered. When you have let us know we will then refund any sums you have paid to us for the cancelled products (including any delivery charges). If the products have already been delivered to you, you must post them back to us within 30 days or allow us to collect them. We will pay the costs of postage or collection.

Failed Delivery

8.8. If delivery is unsuccessful and you do not rearrange it or collect from a depot, we may cancel the contract.

Ownership

8.9. Products become your responsibility once delivered. You own them once payment has been received.

Suspending the Contract

8.10. We may suspend supply to:

8.10.1. Manage a technical problem or make minor technical changes;

8.10.2. Update the product to comply with laws or regulations.

8.11. If we suspend for more than 30 days, you may cancel and receive a refund for anything paid in advance.

8.12. If you do not pay when due and still do not pay within 10 days of a reminder, we may suspend supply until you do.

9. Your Rights to End the Contract

9.1. Your rights if you decide to end the contract with us will depend on what product you have bought, if there is anything wrong with it, how we are performing our obligations and at what point you decide to end the contract.

9.1.1. If you want to end the contract because of something we have done, see Paragraph 9.2;

9.1.2. If you have just changed your mind about the product, see Paragraph 9.3;

9.1.3. If what you have bought is faulty or does not match the description provided online you may have a legal right to end the contract, to get the product repaired or replaced, or to get some or all of your money back (see Paragraph 12);

9.1.4. Cancelling the order (see Paragraph 9.4).

9.2. If you end the contract because we have made a change to the terms you do not agree with, there is an error in the price or description, supply will be significantly delayed, supply has been suspended for more than 30 days, or we have otherwise breached our obligations, then you may cancel immediately and we will refund in full for any products not yet provided.

9.3. For prescription medicines, we are not able to accept returns for safety reasons. Unwanted medicine should be returned to a local pharmacy for safe disposal.

9.4. You may cancel your order for medicines up until the point where the clinician issues your prescription by emailing info@cutkilo.com.

10. How to End the Contract

10.1. To end the contract, contact us at info@cutkilo.com.

10.2. If you end the contract after products have been dispatched or received, you must return them as instructed.

11. Our Rights to End the Contract

11.1. We may end the contract if payment is not received or delivery is repeatedly unsuccessful.

11.2. Refunds will be made for undelivered products where applicable.

12. If There Is a Problem with the Service

12.1. Please contact info@cutkilo.com with any questions or complaints and refer to our complaints policy: https://cutkilo.com/complaints/

12.2. Products must match their description, be of satisfactory quality and fit for purpose.

12.3. Consumer rights information is available at www.adviceguide.org.uk or by calling 03444 111 444.

13. Price and Payment

13.1. Prices for our services and prescription treatments are displayed on our website at:
https://cutkilo.com/pricing/

13.2. Following your video consultation and clinical assessment, if treatment is deemed clinically appropriate, you will be issued with an invoice by email.

13.3. Payment must be made in full in accordance with the invoice terms before any medication is dispensed and dispatched.

14. Our Responsibility

14.1. We are not liable for business losses.

14.2. Liability is limited to the price paid.

14.3. We do not limit liability for negligence causing death or injury.

15. Written Communication

15.1. By using our Site, you consent to electronic communications.

16. Other Important Terms

16.1. We may transfer rights under this contract.

16.2. Only you and 3Beam Ltd may enforce it.

16.3. Invalid terms do not affect the remainder.

16.4. These terms are governed by English law.

16.5. Alternative dispute resolution may be used where appropriate.