Complaints
How do I make a complaint?
Verbal Complaints – Every effort will be made to resolve your complaint while you are still at the clinic. However, if your concerns are not resolved to your satisfaction then help will be given on making a written complaint.
Written Complaints – All written complaints should be addressed to the Registered Manager via email to emil@cutkilo.com or by post to 86 Harley Street, London, England, W1G 7HP and the letter should include:
- Who or what has caused you concern
- Where and when the event took place
- What action, if any, has already been taken
- What result you would like from your complaint.
We will then acknowledge receipt of your letter within 3 working days.
We will investigate the complaint and will write to you with the outcome within 28 days. If the investigation is still in progress, a letter will be sent explaining the reason for the delay regularly, at the very minimum of every 10 days.
If you are still not satisfied with the way your complaint has been dealt with you can make a complaint to the Independent Sector Complaints Adjudication Service: info@iscas.org.uk Phone: 020 7536 6091
If you have a specific complaint about any of the doctors employed by CutKilo, you can make a complaint to the General Medical Council (GMC): https://www.gmc-uk.org/concerns
If you have a genuine concern about the service (or the company), you can raise your concerns with the Care Quality Commission.
You can contact CQC by visiting https://www.cqc.org.uk/, or calling 3000 616161, or in writing by post to the CQC National Customer Service Centre, City Gate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA.
TRADITIONAL WEIGHT LOSS SOLUTIONS
WHAT HEALTHY WEIGHT LOSS LOOKS LIKE
In 2022, 45% of adults in England aimed to lose weight, with 52% of these being women. Sustainable weight loss is best achieved through a balanced, calorie-controlled diet and regular physical activity.
However, restrictive diets can slow metabolism and increase hunger, causing many to regain lost weight. Addressing factors like hormonal balance and appetite regulation is crucial to prevent cycles of weight regain.
WEIGHT GAIN - THE STATISTICS
Being overweight is typically determined by calculating Body Mass Index (BMI), which assesses weight in relation to height. A BMI of 25 to 29.9 indicates overweight, while a BMI over 30 signals obesity – which can lower your life expectancy.
Crunch the numbers with our BMI Calculator
*Enter your height and weight into our BMI calculator to estimate your healthy range and see how much weight you can safely lose.
If you have an Asian, Chinese, Middle Eastern, Black African or African-Caribbean family background you’ll need to use a lower BMI score to measure overweight and obesity:
- 23 to 27.4 – overweight
- 27.5 or above – obese
